Privacy policy

Privacy Policy

OldRhythm operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). We use third-party e-commerce infrastructure and service providers to operate and deliver the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services and where you reside, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.

  • Financial information, including payment card details and transaction information (processed securely by third-party payment providers).

  • Account information, including your login credentials, preferences, and settings.

  • Transaction information, including products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.

  • Communications, including messages you send to us for customer support or inquiries.

  • Device information, including device type, browser type, IP address, and other identifiers.

  • Usage information, including how you interact with and navigate the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise use the Services.

  • Automatically through your use of the Services, including through cookies and similar technologies.

  • From service providers that assist us in operating the Services.

  • From partners or other third parties, as permitted by law.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process orders and payments, arrange shipping, manage returns and exchanges, maintain accounts, provide customer support, personalize your shopping experience, and improve the functionality and performance of the Services.

MARKETING AND ADVERTISING

To send marketing or promotional communications, display advertisements that may be relevant to you, and measure the effectiveness of our campaigns, in accordance with your preferences and applicable law.

SECURITY AND FRAUD PREVENTION

To protect our Services, detect and prevent fraud or misuse, secure transactions, and safeguard customer accounts.

COMMUNICATIONS

To respond to inquiries, provide updates related to your orders or account, and maintain our relationship with you.

LEGAL AND COMPIANCE

To comply with legal obligations, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information in the following circumstances:

  • With service providers and vendors who perform services on our behalf, such as payment processing, hosting, analytics, customer support, fulfillment, and shipping.

  • With marketing and advertising partners to provide promotional services and targeted advertising, where permitted by law.

  • When you direct or consent to the disclosure, such as for delivery services or social media integrations.

  • With affiliates or within our corporate group, if applicable.

  • In connection with a business transaction (e.g., merger or acquisition), or to comply with legal obligations, enforce our terms, or protect our rights.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.

CHILDREN'S DATA

The Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.

SECURITY AND RETENTION

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access or request information about the personal data we hold about you.

  • The right to request correction or deletion of your personal information.

  • The right to data portability, where applicable.

  • The right to opt out of targeted advertising or marketing communications.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before fulfilling your request.

We will not discriminate against you for exercising your privacy rights.

INTERNATIONAL TRANSFERS

Your personal information may be transferred to, stored, and processed in countries outside of your country of residence. Where required, we rely on appropriate safeguards to ensure adequate protection of your information.

CHANGE TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

CONTACT US

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, please contact us at: contact@oldrhythm.com.

Last updated: January 10, 2026